FAqs

clinic etiquette

Here at Aes, we follow a strict booking policy. Please ring us for an appointment as texts and DM may not be responded to in a timely matter. A confirmation text will be sent out one day before your appointment, where you will be asked to reply with a YES to confirm and a note to please CALL us on 0404 444 485 to cancel or reschedule. 

If you are absent at the time of your appointment or remains unconfirmed that morning the appointment will be cancelled and a $50 booking deposit will be required for your next appointment and if a booking deposit was required to make your scheduled appointment it will be forfeited. Should you need to reschedule your appointment at short notice or are running late, please contact us at the clinic.

Please advise us if you have had any recent sun exposure, peels, laser (skin or hair), waxing, cosmetic tattooing and injectables, changes to your medical history or skincare regime in the weeks prior to your appointment. Avoid using tanning products on the face, neck and décolletage one week prior to your appointment. We also recommend new clients to take a picture or to note current morning and night skin care regime.

Our gift vouchers are currently only available for purchase in clinic or online. Should you wish for the physical gift voucher to be sent out to yourself or the recipient via express post we will be more than happy to do so.